Commercial Disclosure

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Commercial Disclosure

In compliance with applicable electronic commerce regulations, ST Mobile Mart provides the following legal commercial disclosure regarding its business operations and online store.

1. Legal Name of the Entity

• Company/Operator Name: ST Mobile Mart Ltd. 

• Representative / Director: [Insert Name of Representative / CEO]

2. Address & Contact Information

• Head Office / Retail Store Location: ক ৩/আই মুন্সিবাড়ির রহমানিয়া মসজিদ গলি বসুন্ধরা আ/এ মেনরোড জগন্নাথপুর ঢাকা ১২২৯ , Dhaka, Bangladesh, 1229

• Customer Support Phone Number: 8801333327350

• Email Address: info@stmobilemart.com

• Hours of Operation: 10:00 AM – 8:00 PM (Weekly Closed Day: [e.g., Tuesday])

3. Pricing Policy

• Product Prices: Prices are clearly listed on each individual smartphone, gadget, or accessory product page.

• Tax Inclusion: All displayed prices are inclusive of applicable local sales taxes/VAT unless explicitly stated otherwise during checkout.

• Additional Charges:

  • Shipping and handling fees (calculated and displayed at checkout based on location).

  • Cash on Delivery (COD) handling fee (if applicable).

  • Bank transfer or EMI processing fees (charged by your respective financial institution).

4. Payment Terms & Methods

Customers can complete transactions using the following methods:

• Cash on Delivery (COD): Payment is due in cash upon delivery of the goods.

• Credit/Debit Cards: Visa, Mastercard, American Express (Processed immediately upon order placement).

• Digital Wallets / Mobile Banking: bKash, Nagad, Rocket / PayPay, LinePay (Processed immediately).

• EMI / Installments: Handled via partner bank credit cards at checkout.

5. Delivery of Goods

• Processing Time: Orders are processed within 12–24 hours of confirmation.

• Delivery Timeline:

  • Standard Delivery (Local/Metropolitan Area): 1–2 business days.

  • Standard Delivery (Outside Metropolitan Area): 2–4 business days.

• Delays: If a product delivery is significantly delayed due to customs issues, supply chain disruptions, or courier delays, we will notify the customer via email or SMS.

6. Returns, Exchanges, and Defective Products

• Defective / Wrong Products: If a product arrives with a manufacturing defect or does not match your order description, we offer a replacement within a 3-day window, provided you have recorded a continuous, unedited unboxing video as proof of transit state.

• Return Shipping Costs: ST Mobile Mart will bear the return shipping expenses if the return is a result of our error (defective or incorrect item). For any other authorized returns, the customer is responsible for shipping costs.

• Cancellations: Customers can cancel an online order at any time before the item has been shipped out from our warehouse. Once shipped, cancellations are no longer accepted.

7. Software & Hardware Compatibility Limitations

ST Mobile Mart sells both local and international variants of smartphones and gadgets. It is the customer's responsibility to review product specifications and band compatibility with their regional telecom network provider before finalizing a purchase.