Privacy Policy

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Privacy Policy

At ST Mobile Mart, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase from our online platform, or visit our physical retail store.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you. This includes:

• Personal Identity Data: Name, billing address, shipping address, email address, and phone number provided during account creation or checkout.

• Payment Data: Financial information required to process payments (processed securely via encrypted third-party payment gateways; we do not store your raw credit card or wallet PIN details).

• Device & Technical Data: IP address, browser type, operating system, and browsing behavior on our website collected via cookies and tracking technologies.

• Device Trade-In/Service Data: If you bring a device for repair or trade-in, we may collect device serial numbers, IMEI numbers, and ownership verification documents.

2. How We Use Your Information

We use the collected data to provide you with a seamless and secure shopping experience, specifically to:

• Process, fulfill, and ship your smartphone and accessory orders.

• Send order confirmations, shipping tracking updates, and invoices via email or SMS.

• Manage product warranties, repairs, and customer support requests.

• Prevent fraudulent transactions, unauthorized access, and protect the security of our platform.

• Send promotional offers, discounts, and tech updates (only if you have opted-in to receive them).

3. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties. We only share your data with trusted partners to fulfill operations, including:

• Delivery & Courier Partners: Sharing your name, phone number, and address so your gadgets can be safely delivered to your doorstep.

• Payment Gateways: Standard encrypted sharing with authorized banks and digital payment providers to process your transactions securely.

• Official Brand Service Centers: Sharing necessary purchase details/IMEI numbers if required to process an official manufacturer warranty claim on your behalf.

• Legal Compliance: If required by law, we may disclose your information to comply with government regulations, court orders, or law enforcement requests.

4. Data Security

We implement robust, industry-standard electronic and administrative security measures (such as SSL encryption) to prevent your personal information from being accidentally lost, altered, disclosed, or accessed without authorization.

Important Note: While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember items in your shopping cart, and analyze website traffic. You can choose to disable cookies through your individual browser settings, though doing so may disable certain interactive features of our website.

6. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

• The right to request access to the personal data we hold about you.

• The right to request that we correct any inaccurate or incomplete data.

• The right to request the deletion of your personal account and associated data (subject to certain legal record-keeping obligations).

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices or legal requirements. Any updates will be posted directly on this page with a revised "Effective Date" at the top.  

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:

• Email:info@stmobilemart.com

• Phone: 8801333327350

• Address: ক ৩/আই মুন্সিবাড়ির রহমানিয়া মসজিদ গলি বসুন্ধরা আ/এ মেনরোড জগন্নাথপুর ঢাকা ১২২৯ , Dhaka, Bangladesh, 1229