Return & Refund Policy
Thank you for shopping at ST Mobile Mart. We want to ensure you have a transparent and satisfying shopping experience. Because we deal in high-value electronics, smartphones, and gadgets, our Return & Refund Policy is strictly governed by the guidelines below.
Please read this policy carefully before completing your purchase.
1. Return & Replacement Eligibility
We offer a 3-Day Replacement Window from the date of delivery/purchase, strictly applicable only under the following conditions:
Manufacturing Defects: The device has a verified, out-of-the-box hardware defect (e.g., dead pixels, faulty charging port, speaker malfunction).
Wrong Product Delivered: The product delivered does not match the model, color, or specifications of your confirmed order.
Transit Damage: The product arrived physically damaged. (Requires compliance with Section 2 below).
Conditions for a Valid Return:
The product must be completely unused, unaltered, and in the exact same condition that you received it.
The product must be returned with its original intact packaging, including the retail box, user manuals, warranty cards, and all bundled accessories (chargers, cables, earphones).
The IMEI/Serial number on the device must match our invoice records.
2. Mandatory Unboxing Video Requirement
Smartphones and gadgets are high-value, fragile items. To protect against transit damage or missing inside-the-box items, we strictly require an unedited unboxing video.
⚠️ Important: To claim a return or replacement for missing parts or physical damage, you must record a single, continuous video starting before opening the courier package shipping seal until the device is completely powered on. Without this video proof, your return request will be rejected.
3. Non-Returnable & Non-Refundable Items
We cannot accept returns or offer refunds for:
Change of Mind: We do not accept returns if you simply change your mind, dislike the color, or prefer a different model after purchasing.
Broken Seals: Devices where the manufacturer’s plastic wrap or security seal has been broken (unless a hardware defect is proven).
User-Inflicted Damage: Damage caused by drops, liquid spills, unauthorized rooting/jailbreaking, software modification, or using third-party incompatible chargers.
Official Warranty Items: Once a device with an "Official Manufacturer Warranty" is opened and used, any subsequent issues must be claimed directly through the brand's official service center.
4. The Refund Process
Once we receive your returned item, our technical team will inspect it within 2–3 business days.
Approved Returns: If the return is approved, we will initiate a refund to your original payment method (Credit/Debit Card, Mobile Wallet, or Bank Transfer).
Timeline: Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment gateway provider.
Deductions: Shipping fees are non-refundable. If a refund is issued for reasons other than our error, payment gateway transaction charges (if any) may be deducted from the total refund amount.
5. How to Initiate a Return
If your item meets the eligibility criteria above, please follow these steps:
Contact our Customer Support team at support@stmobilemart.com or call us at [Insert Phone Number] within 24 hours of receiving the product.
Provide your Order ID, a clear description of the issue, and attach your Unboxing Video and photos of the product.
Once our team approves the initial claim, you can ship the product back to our warehouse or bring it directly to our physical retail outlet.
6. Contact Us
For any questions regarding our Return & Refund Policy, please get in touch with us:
Email: info@stmobilemart.com
Hotline: 8801333327350
Store Address: ক ৩/আই মুন্সিবাড়ির রহমানিয়া মসজিদ গলি বসুন্ধরা আ/এ মেনরোড জগন্নাথপুর ঢাকা ১২২৯ , Dhaka, Bangladesh, 1229
Mobile 
Television 
Refrigerator 
