Terms & Conditions

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Terms & Conditions | ST Mobile Mart

1. General Provisions

By accessing, browsing, or purchasing from ST Mobile Mart (both online and in-store), you agree to be bound by these Terms & Conditions. We reserve the right to update, modify, or replace these terms at any time without prior notice.

2. Products, Pricing & Specifications

• Price Display: All prices listed on the website are inclusive of applicable taxes, unless clearly stated otherwise at checkout. Prices are subject to change without notice due to market fluctuations.

• Availability: Inventory is shared between our physical retail outlet and online platform. In the rare event of a simultaneous sale where an item becomes out of stock, we will contact you immediately to arrange a full refund, backorder, or substitution.

• Specifications & Visuals: Product images and specifications (RAM, storage, color, etc.) are for illustrative and informational purposes. While we strive for 100% accuracy, minor variations may occur based on official manufacturer updates or regional variants.

3. Orders & Contract Formation

A sales contract is legally formed only when you receive an "Order Confirmation" email or SMS from ST Mobile Mart. We reserve the absolute right to cancel or refuse any order due to suspected fraudulent activity, unauthorized payment attempts, pricing typographical errors, or sudden stock unavailability.

4. Payment Methods

We accept the following payment options:

• In-Store: Cash, Credit/Debit Cards, Mobile Financial Services (MFS / Digital Wallets), and EMI (where applicable).

• Online: Credit/Debit Cards (Visa, Mastercard, Amex), Mobile Banking/Wallets, and Internet Banking.

• B2B/Bulk Orders: Bank Transfer / Corporate Checks (verified business accounts only).

5. Shipping, Delivery & Unboxing

• Timeline: Standard delivery typically takes 1–3 business days depending on location, courier schedules, and stock availability.

• High-Value Courier Policy: Since smartphones and gadgets are high-value fragile electronics, the customer is required to inspect the outer packaging for any signs of tampering or damage before accepting delivery from the courier.

• Unboxing Video Requirement: To claim missing accessories, physical damage during transit, or wrong item delivery, customers must record a continuous, unedited unboxing video from the moment the courier package is sealed until the product is fully revealed. Without this proof, ST Mobile Mart holds no liability for transit damage or missing parts.

6. Warranty & Returns

• Official Warranty: Smartphones and gadgets sold with "Official Warranty" are subject directly to the respective brand's service center policies. ST Mobile Mart will assist with logistics but is not responsible for the brand's repair timeline.

• Replacement Policy: We offer a specific replacement window (e.g., 3 to 7 days) only for documented manufacturing hardware defects. This does not cover software issues, liquid damage, physical drops, or user-inflicted damage.